Welcome to our information page. Here you will find information on:
If you need further assistance, please contact us at the email address below. Thank you.
Mailing Address:
CV Retail, LLC
Yarn Supply
3480 E North Union Rd
Bay City, MI 48706
Fax: 815.301.9157
Phone Order Hours:
Mon-Fri 10AM-5:00PM EST
Local Store Hours:
Mon-Fri 10AM-5:30PM EST
info@yarnsupply.com
Our Mission:
SUPERIOR PRODUCT, SUPERIOR DISCOUNT, and GENEROUS RETURN POLICY. We are depending on you and your satisfaction to keep our business successful. Flexibility is the name of the game. If you're looking for something you don't see on our website, email us, we may be able to get it for you.
Accepted Forms of Payment
PayPal, major credit cards and debit cards with the Visa or MasterCard Logos
Accepted credit/debit cards:
Visa
MasterCard
Discover
American Express
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How to Order
Order Securely Online 24/7 365 days a year by adding products to your shopping cart by clicking on the add to cart button located by all products. When you're done adding items, simply click on the "View Cart" tab at the top and click on the checkout button and follow the directions on the screen.
Order By Phone Phone assistance is generally limited to placing orders or questions about an existing order. All other questions should be directed to our email address above. If you would like to place your order by phone please gather the item numbers for the products you would like to purchase and call Monday-Friday 10am-5:00pm Eastern 1-800-659-4918.
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Shipping and Handling
To calculate shipping and estimated delivery dates:
Add the items(s) you would like to purchase to the cart and then use the Shipping Calculator located at the bottom of the cart page. It will display the available methods and costs as well as estimated delivery dates.
The shipping methods are as follows:
- Free Ground Shipping on orders over $75.00 (after any discounts) and shipping to the 48 contiguous states (lower 48)! These orders are in transit 2-5 days excluding weekends and holidays. They are shipped via UPS Ground and must have a street address, no PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. NOTE: all orders take 1-3 business days for processing before they are shipped. Please remember this when calculating shipping times (processing time + time in transit).
- UPS Ground is our standard shipping for contiguous U.S. orders. The rate is based on the weight of the products plus the weight of the packaging. We use actual UPS shipping charges, we do not charge a handling or processing fee. These orders are in transit 3-5 days excluding weekends and holidays. They are shipped via UPS Ground and must have an actual street address, they cannot ship to PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Choose your desired shipping method and click apply to update your total. NOTE: all orders take 1-3 business days for processing before they are shipped. Please remember this when calculating shipping times (processing time + time in transit).
- Postal is also available for U.S. orders. You must choose this method if you are shipping to a PO Box, a military address, or live in AK, HI, Guam or Puerto Rico. The rate is based on the weight of the products plus the weight of the packaging. We use actual USPS shipping charges, we do not charge a handling or processing fee. Postal orders must have a valid US Postal Service mailing address. These orders are in transit 3-7 days excluding weekends and holidays. If you do not select this method and one of the above situations apply to you, your order will be modified and your total will be adjusted. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. NOTE: all orders take 1-3 business days for processing before they are shipped. Please remember this when calculating shipping times (processing time + time in transit).
- UPS 3 Day Select is also available for U.S. orders. The rate is based on the weight of the products plus the weight of the packaging. We use actual UPS shipping charges, we do not charge a handling or processing fee. These orders have a guaranteed time in transit of 3 days or less excluding weekends and holidays. They are shipped via UPS 3 Day Select and must have an actual street address, they cannot ship to PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Choose your desired shipping method and click apply to update your total. NOTE: all orders take 1-3 business days for processing before they are shipped. Please remember this when calculating shipping times (processing time + time in transit).
- UPS 2nd Day Air is also available for U.S. orders. The rate is based on the weight of the products plus the weight of the packaging. We use actual UPS shipping charges, we do not charge a handling or processing fee. NOTE: A SIGNATURE IS REQUIRED ON ALL UPS 2ND DAY AIR PACKAGES. THE SHIPPING CONFIRMATION EMAIL WILL CONTAIN A TRACKING LINK WHICH WILL TELL YOU THE DATE OF DELIVERY. These orders have a guaranteed time in transit of 2 days or less excluding weekends and holidays. They are shipped via UPS 2nd Day Air and must have an actual street address, they cannot ship to PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Choose your desired shipping method and click apply to update your total. NOTE: all orders take 1-3 business days for processing before they are shipped. Please remember this when calculating shipping times (processing time + time in transit).
- UPS Next Day Air Saver is also available for U.S. orders. The rate is based on the weight of the products plus the weight of the packaging. We use actual UPS shipping charges, we do not charge a handling or processing fee. NOTE: A SIGNATURE IS REQUIRED ON ALL UPS NEXT DAY AIR SAVER PACKAGES. THE SHIPPING CONFIRMATION EMAIL WILL CONTAIN A TRACKING LINK WHICH WILL TELL YOU THE DATE OF DELIVERY. These orders have a guaranteed time in transit of 1 day excluding weekends and holidays. They are shipped via UPS Next Day Air Saver and must have an actual street address, they cannot ship to PO Boxes or APO/FPO. You should choose Postal if you wish to ship to a PO Box or APO/FPO. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. Choose your desired shipping method and click apply to update your total. NOTE: all orders take 1-3 business days for processing before they are shipped. Please remember this when calculating shipping times (processing time + time in transit).
- USPS Express shipping is also available in the U.S. Shipping costs for Express orders are based on the weight of the order plus the weight of the box. NOTE: A SIGNATURE IS REQUIRED ON ALL USPS EXPRESS PACKAGES. THE SHIPPING CONFIRMATION EMAIL WILL CONTAIN A TRACKING LINK WHICH WILL TELL YOU THE DATE OF DELIVERY. USPS Express packages are in transit 1-2 days. USPS Express orders must have a valid US Postal Service mailing address. We cannot ship USPS Express to APO/FPO addresses. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Zip Code and your State and choose United States for the country. NOTE: all orders take 1-3 business days for processing before they are shipped. Please remember this when calculating shipping times (processing time + time in transit).
- International Orders are sent via USPS Priority Mail International. The shipping charges are based on the weight of the order plus the box and a handling fee. International orders are in transit 4-10 days. The easiest way to find out what the shipping charges will be is to add the items to your cart and then use the shipping calculator located at the bottom of the cart page. Enter your Postal Code and your Province and choose your country. Choose International for your shipping method and click apply to update your total. Any local duties, taxes or customs charges assessed by your government are your responsibility. Keep in mind that we have absolutely no control over these charges. Please note that if a package is sent to someone other than you, that person is responsible for payment of duties and taxes. If you refuse to accept delivery of the package, we reserve the right to charge your credit card for both outbound and inbound shipping charges. We do not accept any orders or ship anywhere except Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Hong Kong, Italy, Japan, Netherlands, New Zealand, Northern Ireland, South Korea, Spain, Sweden, Switzerland, UK and the United States. UK includes: England, Scotland, Wales, Northern Ireland, Guernsey, Jersey, Alderney, Sark and Isle of Man. NOTE: all orders take 1-3 business days for processing before they are shipped. Please remember this when calculating shipping times (processing time + time in transit).
- Local Pickup - Site-to-Store: Local Pickup is available in Bay City, MI. Please click here for important information on Local Pickup.
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Processing Your Order
It generally takes between 1 and 3 business days from the time your order is placed for the order to be processed, packed, and ready for shipping. Please remember this when calculating shipping times (processing time + time in transit). NOTE: International orders may take additional time. We will verify the information you provide us with the card issuing bank before you order ships.
Order Status
When your order ships, you will receive an email with complete information on what was shipped and a tracking number. That number can be used to track your package in transit. Instructions for tracking are included in the email. You can also check the status of your order at anytime here: Order Status. Please note, if you call UPS to make an address change or your address is incorrect they will charge us an address change/correction fee. We will pass this along to you. Back to top
Backorders
Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items and sending the remaining items in your order or holding off shipment of your entire order until the out-of-stock product is available and we can ship your order whole. Back to top
Matching Dye lots
Dye lots are guaranteed to match for yarn placed in a single order. If we have differing lot numbers we will contact you before sending your order to verify that you need all of the same number. Exceptions include: yarns that are specified by the manufacturer as not dyelotted and discontinued or clearance yarns. You may receive differing numbers on non dyelotted yarns. We cannot guarantee matching numbers on clearance or discontinued yarns, we will send whatever we have on hand. What is a Dye Lot?Back to top
Sales Tax
Sales tax is charged to order shipping within Michigan only.
Our Unconditional 90 day Money Back Guarantee
All of our products are unconditionally guaranteed and may be returned for exchange or refund, less shipping and handling, within 90 days from the date of shipping. Absolutely no returns will be accepted after 90 days of shipment. Exceptions are computer software, books, patterns, discontinued items, clearance items and special orders. Books are only returnable if damaged in transit, it will be replaced with the same title. Software is returnable if unopened otherwise it will only be replaced with the same title. There are absolutely no refunds on books, patterns, opened software, discontinued items, clearance items or special orders.
You are responsible for shipping and insurance charges on returns and exchanges unless the return is due to a defective item. Items must be returned in the condition received. Please enclose a copy of your invoice and a note explaining why you are returning the product. ** NOTE: Special Order items are not returnable. Returns over $100.00 are subject to a 20% restocking fee.
You will need an RMA number before returning any products. Returns without an RMA will not be accepted. Please click here to request an RMA.
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Pricing and Availability Policy
Pricing and availability are subject to change without notice. YarnSupply.com has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reasons. Every effort has been made to ensure accuracy of information listed and YarnSupply.com is not responsible for any errors contained therein.
Broken Needle Exchange Program: Click here for details
Donations
YarnSupply.com donates products to local and national charities, groups, organizations, fundraisers and other events. If you would like us to consider your group for donations please email us at donations@yarnsupply.com
Catalog Requests
As a dynamic, growing company, catalogs present a limitation as to how often we can change our product offerings. We add and remove products on at least a monthly basis, usually weekly. Since a catalog takes 1-2 months to compile and print, any catalog we printed would most likely be obsolete by the time you received it. Also, catalogs are very expensive to produce. By keeping our costs low, we can pass this savings along to you. The Internet is the least expensive and most up-to-date catalog possible.
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