All of our products are unconditionally guaranteed. YarnSupply.com will offer a full product refund or exchange on any unopened product returned within the first 90 days of shipment. No returns will be accepted after 90 days of shipment.
All items must be in "as-new" resellable condition, in original packaging. Special orders, computer software, books, discontinued items, clearance items and special orders are not returnable. Books are only returnable if damaged in transit, it will be replaced with the same title. Software is returnable if unopened otherwise it will only be replaced with the same title. There are absolutely no refunds on books, opened software, discontinued items, clearance items or special orders. Returns over $100.00 are subject to a 20% restocking fee.
Yarn Supply.com will not accept any returns shipped freight COD, COD or Postage Due. If you ship items to us via USPS please use First Class or Priority and Delivery Confirmation.
Return shipping is refundable if it is due to merchandise damaged in transit.
This form is for Damage Claims and Returns. You must fill out this forms to get an R.M.A. number before you return your merchandise.
If you return any merchandise without approval it will be refused and returned to you.
You will be notified by e-mail within 48 hours. If you do not give us a valid email address you cannot be notified about your return.
Submit the form using the button below.
Please provide the following contact information:
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